Your Journey

CLIENT ASSISTANCE

This is where all client journeys begin. From the first phone call or visit, we listen first, then become the protectors of your vision.

PLANNING & DESIGN

As your vision begins to take shape, it moves into the design phase, which we call the “takeoff.” Our Design Team turns the vision into architectural reality.

PROJECT MANAGEMENT

Designs approved? You’re ready for implementation. iST are the best in the field at delivering the vision: on time, on budget, and to perfection.

iST-Care

Our Service team proactively manages your system so you can focus on enjoying your home. In fact, arriving at the Service Management part of your journey means joining our network of happy customers.
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the process

A lot of firms can claim to have a process like ours. However, here at iST, we believe our process is successful because it's fueled by core principles and a customer experience driven focus. Below, these simple beliefs further define our approach and commitment:

1. TRUST

Integrating technology into your home can feel incredibly overwhelming. There are so many spaces to consider, a wild and wide range of products to choose from, and different approaches and price points among firms. etc. At iST, we start slow, understanding that you only have a small thimble full of trust to give. We completely get it, and believe that it’s on us to grow that trust, building the relationship and earning your respect and faith in our work.

2. DECISIONS

There’s a famous moment, when remodeling a home or building a new one, that you will have to choose all of the doorknobs. These doorknobs will be absolutely everywhere in your home… because you use doorknobs every single day! Suddenly, choosing a doorknob will seem like the most important decision of your life. The work we will do together can feel similar at times. But it is so much more rewarding, as the right technology plan truly does open new worlds within your home. Whether it’s the best in whole-home audio, smart lighting or home control, we’re ready for the “doorknob” moment. We present lots of choices, provide lots of guidance, and do it all with patience and respect.

3. VISION

We know that your goal is not to research long lists of technical equipment, study system requirements, or understand how it all works together. No — your goal is completion, to be in your beautiful home, enjoying your favorite cocktail, glass of wine, movie, or music in the perfect lighting and with total control. So at iST, that is where we begin: by dreaming that dream with you. Seeing the completed vision, every day, in your home. Because when we keep our eyes trained on that vision, we can do anything.

Schedule a Consultation

Reserve a free, no-obligation consultation with us by filling out the form below. We’ll contact you shortly.

Contact our Team

Kalamazoo - Jackson - Macomb

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