DIY SUPPORT APP
Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues and manage your network at your own convenience with a simple press of a button.
ANNUAL TECH REVIEWS
Our support team provides on-site annual review of your home technology to make sure you are getting the most from your system. From checking devices status to insuring all the equipment and systems are working properly. At the end the review, you receive a full report of any issues we find/fix and recommendations on available solutions.
Get pushed to the front of the line with our Priority Scheduling. Our plus, premiere and elite plans offer same or next day onsite scheduling to be there when you need us most.
ANNUAL SYSTEM UPDATES
With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.
PREVENTATIVE SYSTEM MONITORING
Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down Avidia has you covered with our preventative system monitoring.
EXTENDED SERVICE HOURS
We offer support anytime you need it. Our support team is available for extended service hours, for both remotely and if we need to go on site. Our best plan includes weekend hours as well.
SERVICE PROVIDER ASSISTANCE
We take away the headache with cable by providing Service Provider Assistance. From adding features to your existing service to being at your home to assist Comcast with installation and make sure they do their job correctly. Never call comcast again. Simply report any issues or changes to our support team and we will take care of it!